Designing With Your Clients – Smashing Magazine
Why do clients interfere in the design process? Why do they not trust your judgment?
Much of the time, it is because they are afraid of the unknown. They are not experts in design or the web. They feel out of their depth in the process, and so they attempt to gain some measure of control. The more we exclude them or resist them, the more concerned they become and the more control they try to exert.