Email Templates For Web Designers And Developers (PDF, ODT, TXT) | Smashing Magazine

You know how it goes: you are facing a difficult situation with a client, and you aren’t quite sure how to respond to it to navigate the conversation into a meaningful direction. This is where email templates can come in handy. This article features email templates for communicating with clients, superiors, teammates and the like. You can easily customize them. They balance firmness and tact, professionalism and friendliness.

Please note, though, that these templates are subjective. They’ve been created to the best of my ability, with the help and input of dozens of designers and developers. Once you load the templates into your email program, remember to format them first, OK? Use the “Paste as plain text” command and you’ll be fine.

Here is a short overview of all templates:

• The Dreaded Price Email
• Questions About The Design Brief
• Sending The Final Plan To A New Client
• The Cost In The Final Plan Is Damned Far From Your Initial Estimate
• Scope Is Creeping But Can Be Accommodated
• You Won’t Be Able To Deliver The Design On Time
• Dealing With Late Payment
• Discussing Other Aspects Of The Website
• Justifying The Need For Extra Hours
• No Need For Extra Hours
• Declining A Project
• Stopping Work Because Of Delinquent Payment
• The Client Refuses To Sign A Contract
• Funds Needed For Materials
• Rates Are Going Up
• Request For Testimonial
• Request For Case Study
• Request For Referral